What kind of ID is required?

Regardless of ticket purchase, a valid state-issued ID or military ID is required for entry into all events.

Are tickets refundable?

Nxlevel Lifestyle & Entertainment Group, LLC. event tickets are non-refundable. Therefore we encourage every guest to read all event details prior to purchase. All sales are final.

Can I sell my ticket?


Tickets cannot be resold. Anyone who uses a resold ticket will be denied access to the event.

Can I buy multiple tickets?


We recommend that those who wish to purchase multiple event tickets enter the individual names of each guest.

Can I pay to skip the line?

If there is an option to skip the line, it will vary per event and will be communicated at the event. Early arrival is recommended.

Can I give away my ticket?


Tickets cannot be given away. Be certain before purchasing tickets that you are confident you will be able to attend. Those who do not have tickets, should purchase tickets.

What is the dress code?

The dress code will vary per event. Please see individual events or contact us using the CONTACT US option in the menu.

Do you have tables or bottle service?


Please see specific event pages for options.

Do I have to wait in line?


For ticket verification and for the safety of all of our guests, we have lines in place. However, you can help speed up the process of check-in by keeping your ID out at all times until you are inside the venue. You will need your ID for security (age verification) as well as online ticket check-in (at the door).

What if I lose something at the venue?

Nxlevel Lifestyle & Entertainment Group, LLC. is not responsible or liable for lost, damaged, or stolen items. 

Is there a coat check?

This will vary per event and will be communicated at the event. Please see venue staff for specifics (or call ahead to the venues).

Photos & Videos Disclaimer

Nxlevel Lifestyle & Entertainment Group, LLC. owns the rights to any photography and video footage captured at its events. By purchasing a ticket to one of our events, you are consenting to the Nxlevel Lifestyle & Entertainment Group, LLC policy and understand that photos and videos may be taken and used on social media networks and for future marketing purposes.